Privacy Policy

The personal information we collect will depend on how you interact with us.

It may include:

• your name;
• company or organisation;
• email address;
• telephone number;
• property or site address;
• details of a development, property or planning matter;
• information contained in correspondence with us;
• information you provide when engaging Cutting Edge Planning to provide professional services; and
• other information reasonably required to respond to your enquiry or provide our services.

We do not ask you to provide sensitive information through the website enquiry form.

We may collect personal information when you:

• contact us by telephone or email;
• submit an enquiry through our website;
• engage Cutting Edge Planning to provide professional services;
• correspond or meet with us during the course of a project; or
• otherwise provide information to us in connection with our services.

We may also receive information from clients, consultants, project team members, Councils, government agencies and other parties where relevant to a planning matter.

Our website may provide an enquiry form through which you can provide your name, company, email address, telephone number, site address, type of enquiry and a brief description of your planning matter.

Information submitted through the enquiry form is used to receive and respond to your enquiry.

Website enquiries are not intended to create a client relationship merely by being submitted.

At launch, Cutting Edge Planning does not intend to maintain a separate website database of enquiry submissions. Enquiries submitted through the website are intended to be forwarded to our business email system.

We may use personal information to:

• respond to enquiries;
• assess whether we can assist with a property, development or planning matter;
• provide town planning and related professional services;
• communicate with clients and project team members;
• prepare planning advice, reports, applications and correspondence;
• manage our business and client relationships;
• issue proposals, invoices and other business documentation;
• comply with legal and regulatory requirements; and
• protect the security and proper operation of our website and business systems.

We do not sell personal information.

Cutting Edge Planning does not currently use advertising pixels, behavioural tracking technologies or third-party analytics on this website.

The website does not currently set cookies for analytics or advertising purposes.

If we introduce analytics, cookies or similar technologies in the future, we will review this Privacy Policy and any consent or notification requirements before doing so.

When you access a website, the hosting and network infrastructure used to provide the website may automatically process technical information such as your IP address, browser type, device information, request details and date and time of access.

This information may be processed in ordinary server, security or access logs and may be used for website operation, security, fraud prevention and troubleshooting.

Cutting Edge Planning does not intend to deliberately attach a visitor’s IP address to a planning enquiry or create a separate database of visitor IP addresses.

The website may use automated measures to identify spam or malicious submissions.

This may include hidden form fields, server-side validation, rate limiting or similar security measures.

If additional third-party spam-protection services are introduced in the future, this Privacy Policy will be reviewed accordingly.

We may disclose personal information where reasonably necessary to provide our services or operate our business, including to:

• consultants and other members of a project team;
• Councils, government agencies and approval authorities;
• professional advisers;
• information technology, hosting, email and other service providers;
• contractors who assist us in providing our services; and
• other persons where you have authorised the disclosure or where disclosure is required or permitted by law.

The information disclosed will depend on the particular matter and the purpose for which it is required.

Some technology, hosting, email or other service providers used by Cutting Edge Planning may process or store information using infrastructure located outside Australia.

The location of that processing may depend on the service provider and its infrastructure arrangements.

Where appropriate, we take reasonable steps when selecting and using service providers to protect information handled on our behalf.

Cutting Edge Planning takes reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

Information may be held in business email accounts, electronic project files, document-management systems and other systems used in operating our business.

No method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information for as long as reasonably required for the purpose for which it was collected, for legitimate business and professional record-keeping purposes and where required by law.

Website enquiries that are received by email form part of our normal business correspondence and may be retained in accordance with our ordinary business-record practices.

When information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate.

You may contact Cutting Edge Planning if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to a request.

If you have a question or concern about how Cutting Edge Planning has handled your personal information, please contact us.

We will consider the matter and seek to respond within a reasonable period.

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology or legal requirements.

The current version will be published on this website with its most recent update date.